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My Account - Everything You Need to Know!

  1. How do I change my profile Photo?

    Your profile photo on Pixie is the image that represents "you" to the entire community. This photo is displayed on your profile and next to each of your comments.

    To change or create your profile photo, just follow these easy steps!

    1. Firstly, ensure that your photo is uploaded (you can't use someone else's photo!)
    2. Find and click on the photo in your account...
    3. Click the [Profile Photo] button on the bottom right of the large photo!

  2. What are contact groups?

    Groups contain one or more Pixie members. They are a way of grouping your contacts into categories. Pixie provides standard groups for you to use and these include "Family", "Friends", "Work" and "Other".

  3. What if I forget my password?

    If you have forgotten your password, don’t panic, we can organise a new one for you. Click here to get a new password. Note: We can't send your old password because in order to protect your privacy, we don't actually store passwords, we only store the "hash" of it (nerds can read about hashes here).

  4. Can I change my password?

    Yes of course! You must be logged in and know your old password. Here's how:
    1. Login
    2. Click My Account
    3. Click the Settings tab
    4. Click Change Password
    5. Follow the instructions...
  5. Can I change my username?

    No, unfortunately your username cannot be changed...

  6. How do I deactivate my account?

    Simply send us an email to cancel@pix.ie. Make sure the email is sent from the address used when creating your account and don't forget to include your username.

  7. How many photos can I upload?

    We don't limit the number of photos you can upload to Pixie. We do however limit the amount of transfer (bandwidth) that is consumed each month... Different account types have different transfer limits or "quotas" and you can view your quota by visiting the Upload page.

  8. What is my quota?

    With each photo you upload, your quota is reduced by the size of the uploaded photo. Once your entire quota has been used up, you will not be able to upload any more photos until the quota is reset. Quotas are reset each month and your next reset date can be found on the Upload page.

  9. How do I get a VIP account?

    You can't :) They're invite only...

  10. Can somebody help I'm still having problems?

    So we didn’t answer all your questions? Wow, and we thought we’d covered everything. Well if you still find yourself confused over an issue, feel free to email us at help@pix.ie and one of our ever-knowledgeable crew will get back to you.

 
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