These policies are subject to change.
Last updated: 20th March 2022

Refunds

We stand behind the quality of our service and your satisfaction with that service is important to us. However, due to the digital nature of our service, where your purchases are delivered to you by download, we generally do not offer refunds.

In addition, ‘credits’ i.e the purchase of a credit-based monthly subscription to pay for our service(s) are non-refundable.

Our refund policy applies to both ‘one-time’ card-based payments and our monthly subscription.
Our monthly subscription works like any other i.e. you pay monthly for a service.
On our site, subscription customers are allocated a certain number of ‘credits’ to use against purchases during the following month and up to an allocated limit.
Upon completion of a purchase at checkout, your credits balance is automatically reduced by the relevant credit(s).

Subscription-based customers are normally offered a no-cost ‘try before you buy’ option, in order to assess the quality and suitability of our service.

An exception to our no-refund policy is of course any error on our part, in the production or delivery of our service.
Such refunds are entirely at our discretion and are assessed on an individual basis.
All errors must be notified to us within 2 working days of the delivery to you of the product/service.
All refund requests, if any, must be made within 14 calendar days of the original purchase for which a refund is being sought.
Where an error has been identified, a partial refund (where a replacement is unsuitable), may be awarded.

Cancellation

You may cancel your subscription at any time up to 3 working days prior to your next billing date.
Such cancellations may be made via your account dashboard or to our support email.
There are no refunds for any remaining credits of a cancelled subscription, either whole or pro-rata.

We reserve the right to cancel any account or subscription, without notice, where we have identified the customer has breached any of our terms of service.